Refund policy

Artejoa Refund Policy

At Artejoa, we strive to provide you with high-quality products and an exceptional shopping experience. However, we understand that there may be occasions when you need to return a purchase. Our refund policy is designed to be fair and transparent, ensuring that you can shop with confidence.

1. Eligibility for Refund:

  • To be eligible for a refund, the item must be unused and in the same condition that you received it.
  • The return must be initiated within 30 days of the purchase date.
  • Personalized or customized items are not eligible for refunds unless they are defective or damaged.

2. How to Initiate a Refund:

  • Please contact our customer service team at within 30 days of receiving your order.
  • Provide your order number, the reason for the return, and any relevant photos or information.
  • Our customer service team will guide you through the return process and provide you with a return authorization.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping, unless the item is defective or damaged.
  • We recommend using a trackable shipping service to ensure that your return is received by us.

4. Inspection and Processing:

  • Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.
  • Refunds will be processed within 5 business days of receiving the returned item.
  • The refund will be issued to the original payment method used for the purchase.

5. Refund Exceptions:

  • Shipping charges are non-refundable, unless the return is due to a defect or an error on our part.
  • Refunds will not be provided for items that show signs of use or are not in their original condition.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at
  • Provide photos of the damaged or defective item, and we will arrange for a replacement or a refund.

7. Contact Us:

  • If you have any questions or concerns about our refund policy, please contact our customer service team at

Thank you for choosing Artejoa. We appreciate your trust in our products, and we are committed to ensuring your satisfaction with every purchase.