Refund policy

Artejoa Refund Policy

At Artejoa, we strive to provide you with high-quality products and an exceptional shopping experience. However, we understand that there may be occasions when you need to return a purchase. Our refund policy is designed to be fair and transparent, ensuring that you can shop with confidence.

1. Eligibility for Refund:

  • To be eligible for a refund, the item must be unused and in the same condition that you received it.
  • The return must be initiated within 30 days of the purchase date.
  • Personalized or customized items are not eligible for refunds unless they are defective or damaged.

2. How to Initiate a Refund:

  • Please contact our customer service team at refunds@artejoa.com within 30 days of receiving your order.
  • Provide your order number, the reason for the return, and any relevant photos or information.
  • Our customer service team will guide you through the return process and provide you with a return authorization.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping, unless the item is defective or damaged.
  • We recommend using a trackable shipping service to ensure that your return is received by us.

4. Inspection and Processing:

  • Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.
  • Refunds will be processed within 5 business days of receiving the returned item.
  • The refund will be issued to the original payment method used for the purchase.

5. Refund Exceptions:

  • Shipping charges are non-refundable, unless the return is due to a defect or an error on our part.
  • Refunds will not be provided for items that show signs of use or are not in their original condition.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at refunds@artejoa.com.
  • Provide photos of the damaged or defective item, and we will arrange for a replacement or a refund.

7. Contact Us:

  • If you have any questions or concerns about our refund policy, please contact our customer service team at support@artejoa.com.

Thank you for choosing Artejoa. We appreciate your trust in our products, and we are committed to ensuring your satisfaction with every purchase.